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We’ve got your back and your caregiver’s too.

We’ve got your back and your caregiver’s too.

Caregivers play an important role in keeping you well. We want to make sure that your caregivers have what they need.

eFamilyCare wants to help.

Would you like to learn more?

Call us toll-free (866) 605-6371 TTY:771 9am – 5pm ET.

Or submit the form below and we will be in touch to schedule a call to help you and your caregiver.

We’ve got your back and your caregiver’s too.

Caregivers play an important role in keeping you well.

We want to make sure that your caregivers have what they need.

eFamilyCare wants to help.

Would you like to learn more?

Call toll-free (866) 605-6371 TTY:771 between 9am – 5pm ET. Or submit the form below and we will be in touch to schedule a call to help you and your caregiver.

What can your care adviser help with?

Your adviser is a health care professional. They can provide helpful resources, including:
  • Coordinating with physicians
  • Health insurance questions
  • How to ask for help
  • Finding social services and referrals in the community
  • Dealing with stress and burnout
  • Organization and time management

How does it work?

  • Once your caregiver signs up, they are connected with a professional care adviser for support.
  • The caregiver can send and receive unlimited confidential messages with the adviser in the app.
  • The adviser will share important updates with your health plan team. ¹
  • Our advisers are ready to help. We are committed to timely responses and respond within a two-hour time frame. ²

How does my caregiver sign up?

  1. Ask your caregiver to click Download on the App Store or Get it on Google Play to download eFamilyCare to a phone.
  2. Or click Go to the Web App to use eFamilyCare on a computer.
  3. The member’s ID number is required to sign-up. ³

¹ This program is not meant to replace the care you receive from your health plan team.

² Please allow 12 hours for a reply on nights, weekends, and holidays.

³ Member ID number can be found on the Molina Dual Options MyCare Ohio member ID card.